Returns & Exchanges

At Dr. Riva Natures Formula, we stand behind the purity and efficacy of our botanical skincare. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee on all products.

1

Initiate Your Request

Contact our support team at [email protected] within 30 days of receiving your order to request a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring the product is at least 50% full, and clearly mark the RA number on the outside of the box.

3

Ship It Back

Send your return to our processing center using a trackable shipping method; please note that customers are responsible for return shipping costs unless the item arrived damaged.

4

Receive Your Refund

Once our laboratory inspects the return, we will process your refund to the original payment method within 5-7 business days, excluding original shipping fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing